FAQs

Frequently Asked Questions (FAQs)

1. What products do you offer at Al-Hijaz Islamic Store?

We offer a wide range of Islamic clothing and essentials including koofis (prayer caps), ihram sets, miswaks, tasbeeh, and other Umrah & Hajj necessities.

2. Do you have a physical store?

Yes, we have a retail outlet in Pakistan. Shop name Al Hijaz Islamic Store
Shop #B36, floor Basement, Jubilee Center, opposite Jubilee dairy, Near Jubilee Chowk,
Karachi

3. How can I place an order online?

You can place an order directly through our website www.alhijazpk.com or by contacting us via WhatsApp at +92 316 1622716.

4. Which payment methods do you accept?

We accept Cash on Delivery (COD), bank transfers, and secure online payment options via trusted gateways.

5. Is Cash on Delivery (COD) available in all cities?

Yes, COD is available throughout Pakistan. Delivery charges may vary based on your location.

6. How long does delivery take?

Standard delivery time is 3–5 working days across Pakistan. For remote areas, delivery may take slightly longer.

7. Can I exchange or return a product?

Yes, products can be exchanged within 7 days if they are defective, damaged, or incorrect (as per our Return & Exchange Policy).

8. What if I receive a damaged or wrong product?

Please contact us within 3 days of receiving the parcel via WhatsApp with photos of the issue. We'll arrange a replacement as soon as possible.

9. Do you offer refunds?

Refunds are only processed in specific cases where a replacement is not possible. Please refer to our Return Policy for full details.

10. Are the koofis available in different sizes and colors?

Yes! Our Koofi collections are available in multiple sizes and colors to suit your preferences.

11. Do you ship internationally?

Yes, we offer nationwide delivery. International shipping Charges may vary depending on the Consignee Address.

12. How can I stay updated with new arrivals and offers?

Follow us on Instagram @alhijazpk and Facebook Al-Hijaz Islamic Store to stay updated with our latest products and promotions.